Staff Pulse Survey System
Three-layer intelligence: existing system data + weekly pulse checks + triggered deep surveys. No app downloads. No passwords. Under $30/month for all 4 communities.
Employee Experience
Monday 7:00 AM
Sun Health Wellness
Hi Sarah! Quick weekly check-in: How are you feeling about work this week? Reply 1-5 (1=struggling, 5=great)
4
Sun Health Wellness
Thanks Sarah! Your voice matters. Have a great week!
Delivered
SMS delivery: Every Monday at 7 AM via Twilio. Cost: $0.008/text. No app needed. Works on every phone including flip phones. 700 staff = $5.60/week.
Manager Dashboard
3-Layer Intelligence Model
How we build a complete picture without adding work for staff
Layer 1: Data Signals
Payroll, Scheduling, HR, Time Clock
Layer 2: Weekly Pulse
SMS text or tablet kiosk — 3-second response
Layer 3: Triggered Deep Surveys
Auto-sent to at-risk staff only — 5 questions
Combined Output
Staff Wellness Score (0-100)
Per-employee, per-department, per-community, org-wide
Pulse Response Dashboard
Last 8 weeks across all communities
78%
Overall Response Rate
Grandview Terrace
82%
response rate
avg score
La Loma
78%
response rate
avg score
The Colonnade
74%
response rate
avg score
Freedom Plaza
76%
response rate
avg score
By Question Type
Flagged Staff — Deep Survey Triggers
6 staff members triggered a Layer 3 survey
| Name | Dept | Community | Trigger Reason | Status |
|---|---|---|---|---|
| Maria Torres | Nursing | The Colonnade | Pulse dropped from 4 → 2 over 3 weeks | Completed |
| James Wilson | Maintenance | Freedom Plaza | Wellness score below 50 (score: 38) | Sent |
| Ashley Brown | Nursing | Grandview Terrace | Pulse dropped from 5 → 2 over 2 weeks | Completed |
| Carlos Garcia | Dining | La Loma | Wellness score below 50 (score: 42) | No response |
| Jennifer Davis | Housekeeping | The Colonnade | 3 consecutive pulse scores of 2 or below | Sent |
| Michael Hernandez | Therapy | Freedom Plaza | Wellness score below 50 (score: 45) + declining pulse | No response |
Integration Roadmap
What connects to what — and how fast
| Source System | Data | Integration Method | Timeline |
|---|---|---|---|
| ADP / Paychex (Payroll) | Overtime, pay, tenure | API or CSV export | Week 2-3 |
| OnShift / When I Work | Shifts, swaps, tardiness | API | Week 2-3 |
| HRIS | Sick leave, certs, roles | SFTP or API | Week 1-2 |
| Time Clock | Clock in/out, lateness | Direct DB read | Week 2 |
| SMS Pulse (Twilio) | Weekly satisfaction | Built-in | Week 3-4 |
| Tablet Kiosk | Daily check-in | Built-in | Week 4 |
Monthly Cost Breakdown
~$22/mo
Twilio SMS (700 staff)
$1,200
Tablets one-time (4 iPads)
<$30/mo
Total ongoing cost
Why This Approach Works for Sun Health
This isn't another survey tool. 60-70% of the wellness picture comes from systems Sun Health already has — payroll, scheduling, HR, time clocks. The weekly pulse and triggered surveys fill in the remaining 30-40% with minimal staff burden. No app downloads, no passwords, no training. A CNA can respond to a pulse check in 3 seconds while clocking in. Jim, your IT team connects the data feeds once — the AI does the rest.